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CUSTOMILY PRICING FOR BIGCOMMERCE
A PLAN THAT'S RIGHT FOR YOUR STORE

PER PRODUCT PLANS

UNLIMITED PLANS

EVERY PLAN FOR BIGCOMMERCE INCLUDES

Access to Customily's Design Studio to setup your own personalization templates and have full control of your catalog.

Unlimited access to edit and update your products' preview.

Full compatibility with your ecommerce platform: product setup, order management, etc.

Seamless integration with your stores theme, layout and language.

White label integration, customers will never know Customily is part of your store.

 

Fully responsive previews across all devices.

MORE THAN 40 PRODUCTS?

CHECK OUT OUR
UNLIMITED PLANS!

Setup all the products you want for a fixed monthly price, with no commissions or hidden fees!

PREVIEW + PRODUCTION

*Minimum 12 products

for a total of $192/month

16

/ MO.*

$

PER 

PRODUCT

Free integration

 

Online preview tools

Ready to print files

Standard support

10 GB data transfer

5 GB data storage

PREVIEW

*Minimum 12 products

for a total of $96/month

8

PER 

PRODUCT

$

/ MO.*

Free integration

 

Online preview tools

Standard support

10 GB data transfer

5 GB data storage

PREVIEW

*Billed annually or

$300 month-to-month

275

$

/ MO.*

Free integration

 

Online preview tools

Priority support

75 GB data transfer

40 GB data storage

PREVIEW + PRODUCTION

*Billed annually or

$500 month-to-month

458

/ MO.*

$

Free integration

 

Online preview tools

Ready to print files

Priority support

100 GB data transfer

50 GB data storage

ENTERPRISE

CONTACT US
TO LEARN MORE

Custom integrations

 

Custom feature requests

Priority file generation

Account manager

Premium support

 

FEATURES

Preview

PREVIEW ONLY

PREVIEW + PRODUCTION

$96
12 products
$8 for every extra

$300
unlimited
products

$192
12 products
$8 for every extra

$500
unlimited
products

Add custom text (simple line, paragraphs and curved)
Font and color selection
Personalization in Hebrew or Arabic
Upload photos
Automatically remove background from photos
Automatically transform photos to vectors
Variant selection
Pattern, material and texture selection
Share previews on social media
Save previews for later purchase

Ready to print or engrave files 

Export in JPG, PNG, PDF, EPS, Ai, DXF
File renaming according to order information
Bulk file download
Automatic integration with POD suppliers
Instant file generation

Support

Documentation & Video Tutorials
Status monitoring and updates
Email and in-app support
Phone support and training
Priority support
API access

AVAILABLE ADD ONS

API Access

Build your own personalization flows or integrate with custom systems automatically with our API

Phone support and training

 

Schedule calls with our expert design team to have one-on-one support for your store.

POPULAR QUESTIONS ABOUT OUR PLANS & PRICING

  • What is Customily?
    Customily is an online product personalization software, built to enhance e-commerce experiences. With Customily your products can be customized online in your store by your own clients, in an easy and fun way, with unlimited personalization options. Customily also works as a powerful web to print tool, so not only will your customers personalize what they are buying, but you can also receive a ready-to-print, engrave, or laser-cut file of the design they created. If you work with print-on-demand suppliers, you can also connect with them to automate fulfillment. Customily is a complete solution for your store that will help you increase your sales.
  • What do I get when subscribing to Customily?
    You’ll have Customily added to your store, so customers can personalize your products online while seeing a dynamic preview. But most importantly, you’ll also get your credentials to access Customily’s Admin Panel (app.customily.com) where you’ll be able to set up the personalization for all your products and designs.
  • What’s Customily Admin Panel?
    Customily’s Admin Panel is our most powerful tool, where you can set up all the personalizations for your products. Here you’ll be able to upload your designs and product pictures and define which areas customers will be able to personalize. It has a very easy-to-use design interface, where you can add different customizable elements (such as text, images, clipart, or variations) to your products, both in their design files and in the pictures to create the preview. Imagine photoshop but for personalized products. You can check how our Admin Panel works in the video below.
  • How can I buy the software?
    Customily works with a monthly subscription. If you have a Shopify store, you can install Customily here. If you have a different e-commerce store, you can check our different plans here, or you can contact us at hello@customily.com and we will help you find the best plan for your store!
  • How can I add Customily to my e-commerce store?
    If you have a Shopify store, you can install Customily here. If you have a different e-commerce store, you can check our different plans here, and subscribe to the one that best fits your budget. Once you're subscribed, you will receive instructions to have the software installed on your store. If you have doubts or would like a demo before subscribing, you can contact us at hello@customily.com!
  • How does it integrate with my e-commerce store?
    Customily seamlessly integrates with your store’s layout and theme to let customers personalize directly on your product page, in a fully responsive way both on mobile and desktop. By replacing your current product picture with our dynamic preview, customers can personalize with a simple set of menus (dropdowns, swatches, inputs for text or pictures) without having to go through tedious steps, annoying popups, or outdated iframes to complete the personalization.
  • Does it work with any e-commerce platform?
    Yes!! There are some platforms that are easier to work with than others, but we love challenges! We have easy to install plugins for Shopify, WooCommerce, BigCommerce, Etsy and Magento. However, we’ve also installed Customily on PrestaShop, Miva, Hybris, and custom-built shopping carts. So just let us know which platform you are using and we'll make it work!
  • Does it work with POD (print-on-demand) stores?
    Yes! With Customily you can add personalization to your POD products too. We currently integrate with Printify, Printful, Shine On, Custom Cat, Gelato, Gearment and Casestry. You can also export the orders in CSV and send it to any POD for fulfillment like TeeLaunch, Picanova, Dreamship and more!
  • Does it work from mobile devices?
    YES! Our personalization tools are fully responsive, and they work great on mobile devices. So if your store’s design is responsive, your clients will be able to customize from any device!
  • What's the difference between PREVIEW and PRODUCTION plans*?
    *Shopify stores and Etsy stores have a unique plan with both options included. For more information about these plans please check the SHOPIFY or ETSY FAQ category. With Preview Plans you have unlimited access to Customily's Admin Panel to set up your own previews. By using your own product images and adding different personalizable elements such as texts, pictures, clipart, etc you can configure the personalization for any of your products. Then your clients will be able to customize your products with texts, monograms, fonts, colors, sizes, materials, patterns, and photos, all while seeing a live preview of it on your store. Once they make a purchase you’ll be able to see the details of the customizations they chose on your store’s order. With Production Plans, not only do you get all the Customily's Admin Panel features to configure your previews, but you will also be able to configure your production files. Then when a customer makes a purchase you’ll be able to download your customer's design ready to print or engrave. No need for designers or extra time wasted translating what the customer created! You can also connect with print-on-demand suppliers and send them the production file so they can fulfill the orders!
  • I want a per-product plan, what counts as ONE product?
    Each product page you have on your store will count as a product. For example, let's imagine you sell custom phone cases. If you have several phone cases designs on different pages, they will count as different products. However, if you have a phone case model available in different colors or sizes with options listed in the same listing (for example with variants) everything would be in the same product page so it counts as ONE product.
  • Is there an integration cost?
    This depends on your e-commerce platform. If you work with Shopify, WooCommerce or BigCommerce, the standard integration is always included in our price plans. If integration with your store requires modifications due to complexities of your theme or third-party apps, then a custom integration fee will apply. On the other hand, if your store is built on a different platform the integration will require special development. This translates into a one-time integration fee that is not included in our plans.
  • Do you charge commissions?
    NO! What you see in our plan descriptions is everything you need to know. No hidden costs at the end of the month, no commissions, no surprises! If you have a Shopify or an Etsy plan, you will have a usage fee (not sales commission!) that's always the same and you can easily calculate it based on the number of orders that you sell using Customily. The other e-commerce platforms have fixed monthly prices that are always the same.
  • What are the payment options?
    We accept Credit Card (Mastercard, Visa, American Express and Discover).
  • Do all plans include support?
    Yes, our per product plans include standard support, where you can reach out to our support team instantly on our in-app chat support during business hours, or reach us at support@customily.com and get an answer in less than 24 hs, during normal office hours. Our unlimited plans have priority support, by email or chat.
  • What if I have multiple stores, is there any discount?
    Yes! If you have different Shopify stores under the same account, you can share you Customily subscription between them and you would only pay one monthly charge + the usage fees of each store. For other platforms, we offer multi-license discounts if you want to have Customily working on several stores (different URLs). This is a 15% cumulative discount for every new store. For example, if you subscribe to our $96 plan for 3 stores, you'll pay $96 for your first store, $81 for your second store, and $69 for your third store.
  • What sort of products can be personalized with Customily?
    You can personalize ANY product with Customily, no matter how big or small they are. As long as you have a picture of it, and a clear idea what your customers will be able to personalize, you can easily set the preview with our software. We have customers that sell a wide range of personalized products such as jewelry, clothing, furniture, party supplies, stationery, and many more. On our blog you can find lots of ideas of what you can personalize and how! You can also check our demo store to find inspiration!
  • What sort of personalizations can my customers do?
    With Customily your clients will be able to add their own texts or monograms, choose fonts, colors, sizes, materials, patterns, filters, locations, and even upload their own photos, artwork, or logos! We also provide incredible clipart libraries (for free!) that will help you create astonishing and trending products.
  • Can my customers add their own pictures to my products?
    Yes, there's a custom picture upload tool, where your customers are able to upload their own pictures, logos or designs in JPG or PNG files.
  • What format has the ready-to-print file?
    We support different formats so you can choose the best fit for you depending on your fulfillment process. You can export your production files in EPS, DXF, PDF, PNG, JPG, AI, or OFM.
  • My products are not printed, can I still use Customily?
    Yes, of course! :) Our preview tools work with any sort of product, no matter how you will create that personalization (if it’s printed, embroidered or even made by hand!). Our production tools, on the other hand, can work for printing, sublimation, screen printing, direct to garment printing (DTG), laser engraving and CNC engraving.
  • I have a store but I don’t have any designs yet, can you design some styles for me?
    No, we’re sorry but we don't design anything. We are not a design studio, so we’d rather some professionals do the designing for you. Customily is a tool that allows your clients to make their own designs under parameters already defined by you.
  • What kind of support do you offer?
    All our plans include email support, the option to submit a ticket, or a live chat in-app during business hours where you can reach our team directly for assistance. We also provide with video tutorials and a complete Help Center with tons of questions and answers that will help you learn everything about Customily. Unlimited and enterprise plans have priority support.
  • Do you offer phone support?
    No, but if you need help and want to have a call, you can reach us at support@customily.com and ask for a meeting with someone from our team.
  • How can I add Customily to my Shopify store?
    You can install Customily for Shopify here! With just a couple of clicks you can be enjoying our free trial and testing our tools in your Shopify store.
  • What do I get when subscribing to Customily?
    When you install the Customily App on Shopify you'll get access to Customily's design studio where you’ll be able to set up the personalization templates for all your products and designs. Once the templates are published, your customers will be able to personalize while seeing a live preview, and you'll get a print-ready file with every order.
  • Is there a free trial?
    Yes! We know you will love Customily, so please feel free to try it before you decide that it’s right for your store. We offer a 9-day free trial with all our features and no limits on the number of products you want to try or orders you'll process. Sign up here!
  • Are there any integration costs?
    No! There are no integration costs for Shopify.
  • Do you charge commissions?
    No, we do not charge commissions. We charge a transaction fee, that does not depend on your product's price or your order value, and gets cheaper the more you sell.
  • What does transaction fee mean?
    The transaction fee is a fee that is charged when you receive an order for a product using Customily. They have a fixed price (no commissions!) that gets cheaper the more you sell. For less than 100 orders you pay a $1 transaction fee per order Between 100 and 1,000 orders you pay a $0.5 transaction fee per order Between 1,000 and 10,000 orders you pay a $0.25 transaction fee per order Over 10,000 you pay a $0.1 transaction fee per order. They do not depend on your product's price or your order value, and they apply only for orders of personalized products. Each personalized item on an order will count for one fee. For example, if an order has 3 different personalized products, it will be 3 fees, since the fee is per personalized product order. However, if the order has multiple quantities of the same personalization, it will count just as 1 fee.
  • On what orders is the transaction fee applied?
    Transaction fees are only applied to customers' orders made of products using Customily. These are products that are successfully connected to a Customily template. They apply to each item on the order that has Customily enabled. Test orders (using Shopify bogus getaway) are not considered custom orders and the transaction fee is not applied to them.
  • Will I get charged the transaction fee for products that don't use Customily?
    No, you won't. You will only be charged the transaction fee if the product ordered is using Customily on its listing.
  • What if I have multiple stores?
    You can add as many stores as you like under your Customily account without any extra cost. You will still be charged just $49 a month, plus the transaction fees for orders from each individual store.
  • What about add-ons?
    Add-ons are charged separately on a monthly basis. Contact our sales team to know the cost of the different add-ons available.
  • How can I pay?
    You can pay with a credit card (Mastercard, Visa, American Express and Discover). Shopify store's billing is done through Shopify directly!
  • Can I share my Customily account between Shopify, WooCommerce and Etsy?
    Yes! With Customily 2.0 you can share your Customily accounts and add your Shopify, WooCommerce or Etsy store, to it. That way, you will be able to share templates, option sets, product bases and designs between them! Bear in mind that the subscriptions are paid separately. This means, you will need to pay a Customily subscription ($49 + usage fees) for each different platform. You can share a subscription only between stores within the same platform. For example, if you have 3 Shopify stores, you can share the plan and pay $49 once + the usage fees for each.
  • How can I add Customily to my Etsy store?
    You can install Customily for Etsy here! With just a couple of clicks you can be enjoying our free trial and testing our tools in your Etsy store.
  • What do I get when subscribing to Customily?
    When you install the Customily App on Etsy you'll get access to Customily's design studio where you’ll be able to set up the personalization templates for all your products and designs. Once the templates are published, your customers will be able to personalize while seeing a live preview after making the purchase, and you'll get a print-ready file with every order.
  • How does Customily work on Etsy?
    Etsy doesn't allow live preview on its platforms. With Customily, you can sell personalized products and have your customers personalize them live after they complete the purchase. How does it work? After purchasing, the customer will receive an automatic email to personalize the order. The email contains a link that will let them personalize the products while seeing a live preview of it. Once the personalization is submited, you will receive a production file with all the details ready to take to fulfillment. If you're working with a print-on-demand provider and you connected the API correctly, the order details and production file will be sent directly to the corresponding provider.
  • Is there a free trial?
    Yes! We know you will love Customily, so please feel free to try it before you decide that it’s right for your store. We offer a 9-day free trial with all our features and no limits on the number of products you want to try or orders you'll process. Sign up here!
  • Are there any integration costs?
    No, integration is free for Etsy stores.
  • Do you charge commissions?
    No, we do not charge commissions. We charge a transaction fee, that does not depend on your product's price or your order value, and gets cheaper the more you sell.
  • What does transaction fee mean?
    The transaction fee is a fee that is charged when you receive an order for a product using Customily. They have a fixed price (no commissions!) that gets cheaper the more you sell. For less than 100 orders you pay a $1 transaction fee per order Between 100 and 1,000 orders you pay a $0.5 transaction fee per order Between 1,000 and 10,000 orders you pay a $0.25 transaction fee per order Over 10,000 you pay a $0.1 transaction fee per order. They do not depend on your product's price or your order value, and they apply only for orders of personalized products. Each personalized item on an order will count for one fee. For example, if an order has 3 different personalized products, it will be 3 fees, since the fee is per personalized product order. However, if the order has multiple quantities of the same personalization, it will count just as 1 fee.
  • On what orders is the transaction fee applied?
    Transaction fees are only applied to customers' orders made of products using Customily. These are products that are successfully connected to a Customily template. They apply to each item on the order that has Customily enabled.
  • Will I get charged the transaction fee for products that don't use Customily?
    No, you won't. You will only be charged the transaction fee if the product ordered is using Customily on its listing.
  • When are the transaction fees charged?
    All transaction fees are calculated and charged during the first days of the following month. For example, the 1st of August all transaction fees from the month of July will be billed to your subscription plan.
  • What if I have multiple stores?
    You can add as many stores as you like under your Customily account without any extra cost. You will still be charged just $49 a month, plus the transaction fees for orders from each individual store.
  • What about add-ons?
    Add-ons are charged separately on a monthly basis. Contact our sales team to know the cost of the different add-ons available.
  • How can I pay?
    You can pay with credit card (Mastercard, Visa, American Express and Discover).
  • Can I share my Customily account between Shopify, WooCommerce and Etsy?
    Yes! With Customily 2.0 you can share your Customily accounts and add your Shopify, WooCommerce or Etsy store, to it. That way, you will be able to share templates, option sets, product bases and designs between them! Bear in mind that the subscriptions are paid separately. This means, you will need to pay a Customily subscription ($49 + usage fees) for each different platform. You can share a subscription only between stores within the same platform. For example, if you have 3 Shopify stores, you can share the plan and pay $49 once + the usage fees for each.
  • How can I add Customily to my WooCommerce store?
    You can install Customily for WooCommerce here! With just a couple of clicks you can be enjoying our free trial and testing our tools in your WooCommerce store.
  • What do I get when subscribing to Customily?
    When you install the Customily App on WooCommerce you'll get access to Customily's design studio where you’ll be able to set up the personalization templates for all your products and designs. Once the templates are published, your customers will be able to personalize while seeing a live preview, and you'll get a print-ready file with every order.
  • Is there a free trial?
    Yes! We know you will love Customily, so please feel free to try it before you decide that it’s right for your store. We offer a 9-day free trial with all our features and no limits on the number of products you want to try or orders you'll process. Sign up here!
  • Are there any integration costs?
    No! There are no integration costs for WooCommerce.
  • Do you charge commissions?
    No, we do not charge commissions. We charge a transaction fee, that does not depend on your product's price or your order value, and gets cheaper the more you sell.
  • What does transaction fee mean?
    The transaction fee is a fee that is charged when you receive an order for a product using Customily. They have a fixed price (no commissions!) that gets cheaper the more you sell. For less than 100 orders you pay a $1 transaction fee per order Between 100 and 1,000 orders you pay a $0.5 transaction fee per order Between 1,000 and 10,000 orders you pay a $0.25 transaction fee per order Over 10,000 you pay a $0.1 transaction fee per order. They do not depend on your product's price or your order value, and they apply only for orders of personalized products. Each personalized item on an order will count for one fee. For example, if an order has 3 different personalized products, it will be 3 fees, since the fee is per personalized product order. However, if the order has multiple quantities of the same personalization, it will count just as 1 fee.
  • On what orders is the transaction fee applied?
    Transaction fees are only applied to customers' orders made of products using Customily. These are products that are successfully connected to a Customily template. They apply to each item on the order that has Customily enabled.
  • Will I get charged the transaction fee for products that don't use Customily?
    No, you won't. You will only be charged the transaction fee if the product ordered is using Customily on its listing.
  • What if I have multiple stores?
    You can add as many stores as you like under your Customily account without any extra cost. You will still be charged just $49 a month, plus the transaction fees for orders from each individual store.
  • What about add-ons?
    Add-ons are charged separately on a monthly basis. Contact our sales team to know the cost of the different add-ons available.
  • How can I pay?
    You can pay with credit card (Mastercard, Visa, American Express and Discover).
  • Can I share my Customily account between Shopify, WooCommerce and Etsy?
    Yes! With Customily 2.0 you can share your Customily accounts and add your Shopify, WooCommerce or Etsy store, to it. That way, you will be able to share templates, option sets, product bases and designs between them! Bear in mind that the subscriptions are paid separately. This means, you will need to pay a Customily subscription ($49 + usage fees) for each different platform. You can share a subscription only between stores within the same platform. For example, if you have 3 Shopify stores, you can share the plan and pay $49 once + the usage fees for each.
  • How can I add Customily to my e-commerce store?
    Subscribe to one of our plans and you'll receive everything to add to your store. You can also talk with anyone on our team and ask for it! We’ll help you find the plan that best suits your needs and share everything so you can add Customily to your store. The integration is assisted by our expert team to ensure everything works great in your store.
  • What do I get when subscribing to Customily?
    When you add Customily to your store you'll get access to Customily's design studio where you’ll be able to set up the personalization templates for all your products and designs. Once the templates are published, your customers will be able to personalize while seeing a live preview, and if you are using one of your preview + production plans, you'll get a print-ready file with every order.
  • What's the difference between PREVIEW and PRODUCTION plans?
    With Preview Plans you have unlimited access to Customily's Admin Panel to set up your own previews. By using your own product images and adding different personalizable elements such as texts, pictures, clipart, etc. you can configure the personalization for any of your products. Then your clients will be able to customize your products with texts, monograms, fonts, colors, sizes, materials, patterns, locations, and photos, all while seeing a live preview of it on your store. Once they make a purchase you’ll be able to see the details of the customizations they chose on your store’s order. With Production Plans, not only do you get all the Customily's Admin Panel features to configure your previews, but you will also be able to configure your production files. Then when a customer makes a purchase you’ll be able to download your customer's design ready to print or engrave. No need for designers or extra time wasted translating what the customer created!
  • I want a per-product plan, what counts as ONE product?
    Each product page you have on your store will count as a product. For example, let's imagine you sell custom phone cases. If you have several phone case designs on different pages, they will count as different products. However, if you have a phone case model available in different colors or sizes with options listed in the same listing (for example with variants) everything would be on the same product page so it counts as ONE product.
  • I have less than 12 products, can I still use Customily?
    Of course, you can use Customily with our per product plan for only 1 product if that's all you need. Keep in mind, that our minimum charge is for 12 products, but that doesn't mean you must use them all.
  • Are there any integration costs?
    No, integration is free for Bigcommerce stores.
  • Do you charge commissions?
    NO! What you see in our plan descriptions is everything you need to know. No hidden costs at the end of the month, no commissions, no surprises! If you choose a plan you will pay that exact amount monthly, unless you want to upgrade it :)
  • Is there a free trial?
    No, currently only Shopify stores can have a 9-day free trial. If you are not sure if Customily is the right fit for your store, you can request a free demo here! We can show you how everything works before subscribing to one of our plans!
  • What if I have multiple stores, is there any discount?
    Yes! We offer multi-license discounts if you want to have Customily working on several stores (different URLs). This is a 15% cumulative discount for every new store. For example, if you subscribe to our $300 plan for 3 stores, you'll pay $300 for your first store, $255 for your second store, and $217 for your third store.
  • What about add-ons?
    Add-ons are charged separately on a monthly basis. Contact our sales team to know the cost of the different add-ons available.
  • How can I pay?
    You can pay with credit card (Mastercard, Visa, American Express and Discover).
  • How can I add Customily to my e-commerce store?
    Subscribe to one of our plans and you'll receive everything to add to your store. You can also talk with anyone on our team and ask for it! We’ll help you find the plan that best suits your needs and share everything so you can add Customily to your store. The integration is assisted by our expert team to ensure everything works great in your store.
  • What do I get when subscribing to Customily?
    When you add Customily to your store you'll get access to Customily's design studio where you’ll be able to set up the personalization templates for all your products and designs. Once the templates are published, your customers will be able to personalize while seeing a live preview, and if you are using one of your preview + production plans, you'll get a print-ready file with every order.
  • What's the difference between PREVIEW and PRODUCTION plans?
    With Preview Plans you have unlimited access to Customily's Admin Panel to set up your own previews. By using your own product images and adding different personalizable elements such as texts, pictures, clipart, etc. you can configure the personalization for any of your products. Then your clients will be able to customize your products with texts, monograms, fonts, colors, sizes, materials, patterns, locations, and photos, all while seeing a live preview of it on your store. Once they make a purchase you’ll be able to see the details of the customizations they chose on your store’s order. With Production Plans, not only do you get all the Customily's Admin Panel features to configure your previews, but you will also be able to configure your production files. Then when a customer makes a purchase you’ll be able to download your customer's design ready to print or engrave. No need for designers or extra time wasted translating what the customer created!
  • I want a per-product plan, what counts as ONE product?
    Each product page you have on your store will count as a product. For example, let's imagine you sell custom phone cases. If you have several phone case designs on different pages, they will count as different products. However, if you have a phone case model available in different colors or sizes with options listed in the same listing (for example with variants) everything would be on the same product page so it counts as ONE product.
  • I have less than 12 products, can I still use Customily?
    Of course, you can use Customily with our per product plan for only 1 product if that's all you need. Keep in mind, that our minimum charge is for 12 products, but that doesn't mean you must use them all.
  • Are there any integration costs?
    No, integration is free for Magento stores.
  • Do you charge commissions?
    NO! What you see in our plan descriptions is everything you need to know. No hidden costs at the end of the month, no commissions, no surprises! If you choose a plan you will pay that exact amount monthly, unless you want to upgrade it :)
  • Is there a free trial?
    No, currently only Shopify stores can have a 9-day free trial. If you are not sure if Customily is the right fit for your store, you can request a free demo here! We can show you how everything works before subscribing to one of our plans!
  • What if I have multiple stores, is there any discount?
    Yes! We offer multi-license discounts if you want to have Customily working on several stores (different URLs). This is a 15% cumulative discount for every new store. For example, if you subscribe to our $300 plan for 3 stores, you'll pay $300 for your first store, $255 for your second store, and $217 for your third store.
  • What about add-ons?
    Add-ons are charged separately on a monthly basis. Contact our sales team to know the cost of the different add-ons available.
  • How can I pay?
    You can pay with credit card (Mastercard, Visa, American Express and Discover).
  • How can I add Customily to my e-commerce store?
    Subscribe to one of our plans and you'll receive everything to add to your store. You can also talk with anyone on our team and ask for it! We’ll help you find the plan that best suits your needs and share everything so you can add Customily to your store. The integration is assisted by our expert team to ensure everything works great in your store.
  • What do I get when subscribing to Customily?
    When you add Customily to your store you'll get access to Customily's design studio where you’ll be able to set up the personalization templates for all your products and designs. Once the templates are published, your customers will be able to personalize while seeing a live preview, and if you are using one of your preview + production plans, you'll get a print-ready file with every order.
  • What's the difference between PREVIEW and PRODUCTION plans?
    With Preview Plans you have unlimited access to Customily's Admin Panel to set up your own previews. By using your own product images and adding different personalizable elements such as texts, pictures, clipart, etc. you can configure the personalization for any of your products. Then your clients will be able to customize your products with texts, monograms, fonts, colors, sizes, materials, patterns, locations, and photos, all while seeing a live preview of it on your store. Once they make a purchase you’ll be able to see the details of the customizations they chose on your store’s order. With Production Plans, not only do you get all the Customily's Admin Panel features to configure your previews, but you will also be able to configure your production files. Then when a customer makes a purchase you’ll be able to download your customer's design ready to print or engrave. No need for designers or extra time wasted translating what the customer created!
  • I want a per-product plan, what counts as ONE product?
    Each product page you have on your store will count as a product. For example, let's imagine you sell custom phone cases. If you have several phone case designs on different pages, they will count as different products. However, if you have a phone case model available in different colors or sizes with options listed in the same listing (for example with variants) everything would be on the same product page so it counts as ONE product.
  • I have less than 12 products, can I still use Customily?
    Of course, you can use Customily with our per product plan for only 1 product if that's all you need. Keep in mind, that our minimum charge is for 12 products, but that doesn't mean you must use them all.
  • Are there any integration costs?
    No, integration is free for Walmart stores.
  • Do you charge commissions?
    NO! What you see in our plan descriptions is everything you need to know. No hidden costs at the end of the month, no commissions, no surprises! If you choose a plan you will pay that exact amount monthly, unless you want to upgrade it :)
  • Is there a free trial?
    No, currently only Shopify stores can have a 9-day free trial. If you are not sure if Customily is the right fit for your store, you can request a free demo here! We can show you how everything works before subscribing to one of our plans!
  • What if I have multiple stores, is there any discount?
    Yes! We offer multi-license discounts if you want to have Customily working on several stores (different URLs). This is a 15% cumulative discount for every new store. For example, if you subscribe to our $300 plan for 3 stores, you'll pay $300 for your first store, $255 for your second store, and $217 for your third store.
  • What about add-ons?
    Add-ons are charged separately on a monthly basis. Contact our sales team to know the cost of the different add-ons available.
  • How can I pay?
    You can pay with credit card (Mastercard, Visa, American Express and Discover).
  • How can I add Customily to my e-commerce store?
    You can also talk with anyone on our team and ask for it! We’ll help you find the plan that best suits your needs and share everything so you can add Customily to your store. The integration is assisted by our expert team to ensure everything works great in your store.
  • What do I get when subscribing to Customily?
    When you have Customily installed on your store you'll get access to Customily's design studio where you’ll be able to set up the personalization templates for all your products and designs. Once the templates are published, your customers will be able to personalize while seeing a live preview, and if you are using one of your preview + production plans, you'll get a print-ready file with every order.
  • What's the difference between PREVIEW and PRODUCTION plans?
    With Preview Plans you have unlimited access to Customily's Admin Panel to set up your own previews. By using your own product images and adding different personalizable elements such as texts, pictures, clipart, etc. you can configure the personalization for any of your products. Then your clients will be able to customize your products with texts, monograms, fonts, colors, sizes, materials, patterns, locations, and photos, all while seeing a live preview of it on your store. Once they make a purchase you’ll be able to see the details of the customizations they chose on your store’s order. With Production Plans, not only do you get all the Customily's Admin Panel features to configure your previews, but you will also be able to configure your production files. Then when a customer makes a purchase you’ll be able to download your customer's design ready to print or engrave. No need for designers or extra time wasted translating what the customer created!
  • Are there any integration costs?
    Depending on your e-commerce platform, integration costs may apply. Please contact us at hello@customily.com and ask for your particular case. Integration costs are not included in the monthly plans and are a one-time-only fee.
  • Do you charge commissions?
    NO! What you see in our plan descriptions is everything you need to know. No hidden costs at the end of the month, no commissions, no surprises! If you choose a plan you will pay that exact amount monthly, unless you want to upgrade it :)
  • Is there a free trial?
    No, currently only Shopify stores can have a 9-day free trial. If you are not sure if Customily is the right fit for your store, you can request a free demo here! We can show you how everything works before subscribing to one of our plans!
  • What if I have multiple stores, is there any discount?
    Yes! We offer multi-license discounts if you want to have Customily working on several stores (different URLs). This is a 15% cumulative discount for every new store. For example, if you subscribe to our $300 plan for 3 stores, you'll pay $300 for your first store, $255 for your second store, and $217 for your third store.
  • What about add-ons?
    Add-ons are charged separately on a monthly basis. Contact our sales team to know the cost of the different add-ons available.
  • How can I pay?
    You can pay with credit card (Mastercard, Visa, American Express and Discover).

Have any more questions about Customily? Check out our general FAQ or just message us!

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