Question 1

How can I add Customily to my e-commerce store?

Accepted Answer

You can talk with anyone on our team and ask for it! Once we get to know your store and products, we’ll help you find the plan that best suits your needs and we’ll integrate Customily into your e-commerce. The integration is done by our expert team to ensure everything works great in your store.

Question 2

What do I get when subscribing to Customily?

Accepted Answer

You’ll have Customily added to your store, so customers can personalize your products online while seeing a dynamic preview. But most importantly, you’ll also get your credentials to access Customily’s Admin Panel (app.customily.com) where you’ll be able to set up the personalization for all your products and designs.

Question 3

What's the difference between PREVIEW and PRODUCTION plans?

Accepted Answer

With Preview Plans you have unlimited access to Customily's Admin Panel to set up your own previews. By using your own product images and adding different personalizable elements such as texts, pictures, etc you can configure the personalization for any of your products. Then your clients will be able to customize your products with texts, monograms, fonts, colors, sizes, materials, patterns and photos, all while seeing a live preview of it on your store. Once they make a purchase you’ll be able to see the details of the customizations they chose on your store’s order. 
With Production Plans, not only you get all the Customily's Admin Panel features to configure your previews, but you will also be able to configure your production files. Then when a customer makes a purchase you’ll be able to download your customer's design ready to print or engrave. No need for designers or extra times wasted translating what the customer created!

Question 4

I want a per-product plan, what counts as ONE product?"

Accepted Answer

Each product page you have on your store will count as a product. 
For example, let's imagine you sell custom phone cases. If you have several phone cases designs on different pages, they will count as different products.
However, if you have a phone case model available in different colors or sizes with options listed in the same listing (for example with variants) everything would be in the same product page so it counts as ONE product.

Question 5

Are there any integration costs?

Accepted Answer

This depends on your e-commerce platform. If you work with Shopify, WooCommerce or BigCommerce, the standard integration is always included in our price plans. If integration with your store requires modifications due to complexities of your theme or third-party apps, then a custom integration fee will apply. 
On the other hand, if your store is built on a different platform the integration will require special development. This translates into a one-time integration fee that is not included in our plans.

Question 6

Do you charge commissions?

Accepted Answer

NO! What you see on our plan descriptions is everything you need to know. No hidden costs at the end of the month, no commissions, no surprises! If you choose a plan you will pay that exact amount monthly, unless you want to upgrade it :)

Question 7

What are the payment options?

Accepted Answer

Our payments are processed through PayPal. You can pay with your PayPal account or Credit Card (Mastercard, Visa, American Express and Discover).

Question 8

What if I have multiple stores, is there any discount?"

Accepted Answer

Yes! We offer multi-license discounts if you want to have Customily working on several stores (different URLs). This is a 15% cumulative discount over every new store.   For example if you subscribe to our $300 plan for 3 stores, you'll pay $300 for your first store, $255 for your second store, and $217 for your third store.

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