Close Cookie Popup
Cookie Preferences
By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage and assist in our marketing efforts as outlined in our privacy policy.
Last updated: 07/07/2026
Welcome to Customily, Inc. ("Customily", "we", "our", or "us").
This Privacy Policy describes how we collect, use, disclose, store, and otherwise process information when you use:
By accessing or using the Service, you acknowledge that your information will be handled as described in this Privacy Policy.
This Privacy Policy should be read together with our Terms of Service and, where applicable, our Data Processing Agreement ("DPA"), which govern your use of the Service and our processing of personal data on behalf of our merchant customers.
This Privacy Policy applies to information collected through the Service, including our website, application, APIs, integrations, and customer support channels.
Depending on how you interact with Customily, this Privacy Policy may apply to you in different ways:
Website Visitors
If you visit our website, we collect information such as analytics data, cookies, and any information you voluntarily submit through contact forms, live chat, or other communications.
Merchant Users
If you create or use a Customily account, we collect and process information necessary to provide and improve the Service, including account information, billing information, uploaded content, support communications, and other information related to your use of the Service.
Merchant Customers (Shoppers)
Customily enables merchants to create and sell personalized products. When you purchase or personalize a product from one of our merchants, Customily generally processes your information solely on behalf of that merchant. In these situations, the merchant is responsible for determining how your personal information is collected and used, while Customily acts as a service provider or data processor. If you have questions about how your information is handled or wish to exercise your privacy rights, you should contact the merchant from whom you purchased the product. Where required by applicable law or our contractual obligations, we will assist merchants in responding to such requests.
The information we collect depends on how you interact with our Service. We collect information that you provide directly to us, information collected automatically when you use the Service, and information we receive from third parties.
Depending on how you use the Service, you may provide information including:
When you use the Service, we may automatically collect certain information, including:
When you connect third-party services to Customily, we may receive information from those services as necessary to provide the Service. Depending on the integrations you enable, this may include:
We use the information we collect for the following purposes:
We use information to:
We use support communications and related information to:
We use usage information, feedback, and analytics to:
We may use your contact information to:
Where permitted by applicable law, we may use your contact information to:
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
We may use information to:
If you choose to use AI-powered features available through the Service, we may process the prompts, images, and other content you submit using third-party AI providers solely for the purpose of generating the requested output. We do not use your content to train our own AI models unless we explicitly notify you and obtain any consent required by applicable law.
Customily enables merchants to create and sell personalized products. When a shopper personalizes a product through a merchant's store, the shopper may provide information such as names, uploaded photos, personalization text, dates, or other content required to customize the product ("Personalization Data").
Customily does not have a direct relationship with shoppers. The personalization experience is provided on behalf of the merchant, through the merchant's storefront or other merchant-configured personalization experiences. We process Personalization Data solely to provide the requested personalization experience and related services. We do not use Personalization Data to contact shoppers directly or for our own marketing purposes.
This includes generating live previews, creating production-ready files, facilitating order fulfillment through connected integrations, providing customer support, and maintaining the security and reliability of the Service.
Unless otherwise required by law or agreed with the merchant, Personalization Data is retained for up to six (6) months after it is received. This retention period allows merchants sufficient time to fulfill orders, address production issues, process replacements or reorders, and provide customer support. After this period, the data is securely deleted or anonymized in accordance with our data retention practices.
If you are purchasing or personalizing a product from one of our merchants and have questions about how your personal information is collected or used, or wish to exercise your privacy rights, you should contact the merchant directly. Where required by applicable law or our contractual obligations, Customily will reasonably assist merchants in responding to such requests.
We use cookies and other technologies on our website and application to operate the Service, remember your preferences, improve your experience, understand how the Service is used, monitor performance, troubleshoot issues, and support our marketing activities.
These technologies may include cookies, pixels, tags, local storage, analytics tools, and session replay technologies.
We use these technologies to:
When you visit www.customily.com, you may be presented with a cookie banner that allows you to accept, reject, or customize your cookie preferences. Your choices will be honored in accordance with applicable law, and you may update your preferences at any time through our cookie preference settings where available.
You can also control or disable cookies through your browser settings. Please note that disabling certain cookies or similar technologies, particularly those required for authentication, security, or core functionality, may affect the functionality of the Service.
We offer live chat and messaging features on both our website and within the Customily application.
Our website chat is intended to help visitors learn about Customily, ask questions about our products and services, and connect with our team. The in-app chat is intended to provide customer support, troubleshoot technical issues, and assist merchants in using the Service.
When you communicate with us through these features, we collect the information you choose to provide, including your messages and any files, images, screenshots, screen recordings, links, or other materials you choose to share.
Chat conversations may be transmitted, recorded, stored, and processed by Customily and our third-party service providers that facilitate customer communications and support. We use these communications to:
By using our live chat or messaging features, you acknowledge that your communications may be stored and processed as described in this Privacy Policy.
We do not sell your personal information. We only share information as described below and as necessary to provide the Service.
We may share information with trusted third-party service providers that help us operate, maintain, and improve the Service. These providers may perform services such as cloud hosting, payment processing, analytics, customer support, email delivery, artificial intelligence processing, monitoring, and other services necessary to provide the Service.
These providers receive only the information reasonably necessary to perform services on our behalf and are contractually obligated to protect it.
If you choose to connect Customily with third-party services, such as ecommerce platforms, print-on-demand providers, fulfillment providers, payment processors, or other integrations, we may exchange information with those services as necessary to provide the functionality you request.
As part of providing the Service, Customily generates outputs based on Personalization Data submitted through the merchant's storefront. These outputs, such as live previews, production-ready files, and other assets required to produce personalized products, may be shared with the merchant and, where applicable, with connected print-on-demand or fulfillment providers solely for the purpose of producing and fulfilling the personalized order.
We may disclose information if we believe doing so is necessary to:
If Customily is involved in a merger, acquisition, financing, asset sale, bankruptcy, or other corporate transaction, information covered by this Privacy Policy may be transferred as part of that transaction, subject to applicable law.
Customily is based in the United States, and the information we collect may be processed and stored in the United States or in other countries where we or our trusted service providers operate.
If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in countries whose data protection laws may differ from those in your jurisdiction.
Where required by applicable law, we implement appropriate safeguards for international transfers of personal information, including contractual protections and other legally recognized transfer mechanisms.
Business customers who require additional contractual commitments regarding international data transfers may request to enter into a Data Processing Agreement (DPA) with Customily.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing the Service, maintaining account history, responding to customer support requests, complying with legal obligations, resolving disputes, enforcing our agreements, and protecting the security and integrity of the Service.
Different types of information may be retained for different periods depending on their purpose and applicable legal or contractual requirements.
When personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with our data retention practices, unless a longer retention period is required or permitted by applicable law.
We take the security of personal information seriously and implement appropriate technical and organizational measures designed to protect it against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include access controls, encryption where appropriate, secure network communications, monitoring, authentication mechanisms, and other industry-standard security practices designed to protect the confidentiality, integrity, and availability of the information we process.
No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable safeguards to protect personal information, we cannot guarantee its absolute security.
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:
If you wish to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable law.
If you are interacting with Customily as a shopper purchasing or personalizing a product from one of our merchants, you should direct privacy requests relating to your Personalization Data to the merchant. Where required by applicable law or our contractual obligations, Customily will reasonably assist merchants in responding to such requests.
The Service is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If we become aware that we have collected personal information directly from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.
If you believe that a child has provided personal information to us in violation of this section, please contact us using the information provided at the end of this Privacy Policy.
The Service may contain links to third-party websites, applications, or services that are not owned or controlled by Customily. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party websites or services you choose to access.
We may update this Privacy Policy from time to time to reflect changes to our business, the Service, applicable laws, or our privacy practices.
When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where required by applicable law, provide additional notice.
Your continued use of the Service after any changes become effective constitutes your acknowledgment of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
By email: support@customily.com
By mail:
Customily, Inc.
911 Washington Ave. #501
St. Louis, MO 63101