We believe personalization should be easy for everyone

Customily’s story began before Customily itself. While running a 3D printing business, its founders worked with stores that sold personalized products and saw firsthand how difficult the process could be — from setting up customization to managing orders and preparing files for production. It became clear that merchants needed a better solution, so they started building the software that would become Customily. What began with two people solving a real e-commerce problem has grown into a global team of 30+ helping sellers around the world create, sell, and scale personalized products.

Our mission is to make product personalization accessible to every e-commerce business. We build tools that help merchants of every size create better personalized shopping experiences, automate the work behind each order, and grow without adding unnecessary complexity - from solo sellers launching their first custom product to established brands running personalization at scale.

Software can be copied. The way you support the people using it can’t. At Customily, merchants get real people who know the product, understand e-commerce, and are there when they need help - not just a ticket number. With one-on-one onboarding, support across time zones and languages, and weekly live sessions, we make sure merchants never have to figure everything out alone.