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Last updated: 03/09/2026
Welcome to Customily, Inc. (“Company”, “we”, “our”, “us”)! As you have just clicked our Terms of Service, please pause, grab a cup of coffee, and carefully read the following pages. It will take you approximately 20 minutes.
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at https://www.customily.com and https://app.customily.com, operated by Customily, Inc.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages. Please read it here: Privacy Policy.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements and agree to be bound by them.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service. Please let us know by emailing at support@customily.com so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use Service.
Thank you for being responsible.
By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing us at support@customily.com.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your credit card number, expiration date, billing address, and shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and (ii) the information you supply to us is true, correct, and complete.
We may employ the use of third-party services for the purpose of facilitating payment and completing Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product or service availability, errors in the description or price of the product or service, or error in your order.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, the Promotion rules will apply.
We offer two pricing models depending on the platform where Customily is used: usage-based pricing and flat-rate subscription plans.
a) Usage-Based Pricing
For platforms such as Shopify, Etsy, WooCommerce, Amazon, and Shoplaza, Customily charges a monthly base fee of USD $49 per account, plus a variable usage fee (transaction fee) that applies only when a sale is made using Customily. The transaction fee is volume-based:
The $49 base fee will be billed in advance on a recurring and periodic basis (“Billing Cycle”), at the end of the free trial period. On Shopify, it is charged whenever Shopify processes your billing. On other platforms, it is charged as part of the invoice generated by Customily at the end of the trial period.
a.1) Shopify Usage billing:
On Shopify, billing is managed via Shopify’s app billing system, which imposes a monthly charge limit of USD $10,000 per store. If your usage exceeds this limit in a given month, any remaining charges will automatically roll over and be billed in the next billing cycle(s) when your usage falls below the limit. These deferred charges are managed by Shopify, not Customily. See Shopify’s documentation for details.
a.2) Usage Billing on Other Platforms (Etsy, WooCommerce, Amazon, Shoplaza):
For platforms outside of Shopify, billing is handled directly by Customily via Stripe. Invoices are issued whenever your balance reaches USD $1,000, or at the end of the calendar month, whichever occurs first. These platforms are not subject to Shopify's billing limits.
b) Flat-Rate Subscriptions
Some platforms or legacy users may be eligible for a fixed monthly subscription plan. These flat-rate plans range from USD $96 to $500 per month, depending on the selected tier and features. Flat-rate plans are charged automatically each month and are not subject to transaction-based fees. You will be billed in advance on a recurring and periodic basis. Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when subscribing.
c) Payment terms
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Customily cancels it. You may cancel your Subscription renewal at any time either through your online account management page or by contacting Customily support.
A valid payment method, such as a credit card, is required to process payments for your subscription. You agree to provide accurate and complete billing information, including your full name, address, state, zip code, phone number, and a valid payment method. By submitting this information, you authorize Customily to charge all applicable fees to the payment instrument provided.
Note: If you are using Customily on Shopify, billing is handled by Shopify and we do not collect payment information directly from you.
Should automatic billing fail to occur for any reason, Customily, Inc. will notify you and provide a short grace period to resolve the issue. If payment is not received within that period, your account may be suspended or cancelled until the outstanding balance is paid in full.
Customily, Inc. may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Customily, Inc. until the Free Trial has expired. On the last day of the Free Trial period, unless you canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you selected.
At any time and without notice, Customily, Inc. reserves the right to (i) modify Terms of Service for the Free Trial offer, or (ii) cancel such Free Trial offer.
Customily, Inc., in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Customily, Inc. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Except when required by law, paid Subscription fees are non-refundable.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to remove content and/or terminate accounts in accordance with our Copyright Policy (Section 10), including in cases of repeat infringement.
You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
Please note: Customily does not share, display, or distribute your Content to other users unless you explicitly request it — for example, when transferring templates between accounts or participating in future marketplace features (if and when available). Your designs, templates, and other assets remain private and tied to your account, and we will never use your Content for any other purpose without your prior consent.
Customily, Inc. has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Customily, Inc. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
Customily, Inc. respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (“DMCA”), 17 U.S.C. § 512, we have adopted the following copyright infringement policy.
a) Designated Agent
If you believe that content available through the Service infringes your copyright, you may submit a written notification to our Designated Agent:
Martina Moring
Email: dmca@customily.com
Address: 9808 Countryshire Pl
St. Louis, MO 63141
United States
This Designated Agent information is registered with the United States Copyright Office.
b) Takedown Notice Requirements
To be effective under 17 U.S.C. § 512(c)(3), a notification of claimed infringement must be a written communication provided to the Designated Agent and must include substantially the following:
If a notice fails to comply with the above requirements, Customily may request additional information before taking action.
Upon receipt of a compliant notice, Customily will promptly review the claim and may remove or disable access to the allegedly infringing material. Customily may also notify the user who posted the material.
c) Counter-Notice Procedure
If you believe your material was removed or disabled as a result of mistake or misidentification, you may submit a written counter-notification to the Designated Agent.
To be effective under 17 U.S.C. § 512(g)(3), the counter-notification must include:
Upon receipt of a valid counter-notice:
d) Repeat Infringer Policy
Customily will, in appropriate circumstances and at its sole discretion, terminate the accounts of users who are determined to be repeat infringers.
A repeat infringer is a user who has been subject to multiple valid DMCA takedown notices or who is otherwise determined to repeatedly violate intellectual property rights.
Customily also reserves the right to suspend or terminate accounts for a single instance of egregious infringement.
e) Accommodation of Standard Technical Measures
Customily accommodates and does not interfere with standard technical measures used by copyright owners to identify or protect copyrighted works, as defined under 17 U.S.C. § 512(i).
“Standard technical measures” are those that:
f) AI Tools and User Responsibility
Customily provides design tools that may include integrations with third-party artificial intelligence technologies (such as image generation, editing, or transformation APIs, including but not limited to DALL·E, Nano Banana, or similar tools).
Users are solely responsible for:
Customily does not review, pre-screen, monitor, or validate the legality of AI-generated outputs. The use of AI tools does not transfer liability to Customily.
Customily disclaims any responsibility for copyright infringement, trademark infringement, or other legal violations arising from merchant use of AI tools provided through the Service.
You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
a) In any way that violates any applicable national or international law or regulation.
b) For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
c) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
e) In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
Additionally, you agree not to:
a) Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
b) Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
c) Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
d) Use any device, software, or routine that interferes with the proper working of Service.
e) Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
f) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
g) Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
h) Take any action that may damage or falsify Company rating.
i) Otherwise attempt to interfere with the proper working of Service.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any of Company, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Customily, Inc. and its licensors. Service is protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Customily, Inc..
You may provide us either directly at support@customily.com or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
The third party sites and tools mentioned above include the following:
Sentry
Sentry is open-source error tracking solution provided by Functional Software Inc. More information is available here: https://sentry.io/privacy/
Our Service may contain links to third party web sites or services that are not owned or controlled by Customily, Inc.
Customily, Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT CUSTOMILY, INC. SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.
THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT ANY USER-GENERATED, USER-UPLOADED, OR AI-GENERATED CONTENT MADE AVAILABLE THROUGH THE SERVICE WILL BE NON-INFRINGING OR OTHERWISE LAWFUL. USERS ARE SOLELY RESPONSIBLE FOR ENSURING THAT THEIR CONTENT, INCLUDING CONTENT GENERATED OR MODIFIED THROUGH ARTIFICIAL INTELLIGENCE TOOLS PROVIDED VIA THE SERVICE, COMPLIES WITH ALL APPLICABLE INTELLECTUAL PROPERTY AND OTHER LAWS.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms. Termination may include termination pursuant to our Repeat Infringer Policy described in Section 10.
If you wish to terminate your account, you may simply discontinue using Service.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of State of Delaware without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
By using the Service, you acknowledge that you have read and agree to these Terms.
For support, feedback, or inquiries: